fantastic

2020 Q3 Report

Recommended Posts

spacer.png

 

Q3 Report

 

In an effort to increase the transparency between the Board and the community, we decided to release a quarterly report detailing some high-level initiatives, issues, and other areas of interest. While there will be topics that we can't disclose as they are either tentative or too sensitive, you can expect a good chunk of content from these reports. These reports will cover what happened over the past few months, and what we look forward to addressing and releasing over the next few months until the next report.

 

Growth

 

In the past few years SG has been relatively stagnant in terms of community growth. We've always done about average in comparison to other communities - neither extremely better nor extremely poor. We've attempted growth in the past through mediums such as SCP: Secret Laboratory, Minecraft, and other games, but these efforts never lasted long and within a few short months the plug was pulled due to lack of interest. This quarter, the Board re-evaluated this strategy and determined that in order to see the community grow like we want it to, we would need to put our best foot forward and begin to go into games with the long haul in mind. As such, our expectations for proper planning prior to server releases and initiatives into new games have risen. Every half year or so, we'll look to run a fundraising stream where we can raise money for new servers. Along with other sources of revenue (new donation tiers, etc.) having a set pool of money before we launch a game enables us to keep that server going for as long as possible without financial worries. 

 

Starting this past quarter in the months of July to September, SG saw significant growth in numerous areas, particularly in our Squad servers. In September, we moved quickly to purchase a Squad server for 24/7 Fallujah. Many factors go into a decision to move forward hosting servers such as the ease in getting the server started, its burden on the community, and the expected conversion of players on the server into players in our community. This last point is particularly important - we can host all the servers we want, but if there aren't enough people who are actually participating in our community from these servers, we don't actually grow as a community. We've seen enough growth and success with our first 24/7 Fallujah server that we purchased a dedi in Virginia (east coast) and opened two other Squad servers: 24/7 CAF + HELI along with 24/7 NEW PLAYERS | BEST MAPS.

 

On the topic of growth: this quarter we introduced some changes to our rank structure by adding an IAO Manager position and a Streamer position. The Streamer position will be touched on later in this report, but the IAO Manager position is special as it aligns with our goal of moving day-to-day duties off the Board where possible. Giving the IA team some form of independence while keeping the Board close enables the Board to move faster with "big picture" ideas such as community growth. As we continue moving into new games and growing our community our rank structure will need to change to accommodate this. As such, next quarter we look forward to planning and potentially implementing a division system to increase modularity and independence where needed. The implementation of divisions is dependent on our needs and changes in the next quarter and is by no means a finalized decision.

 

Community Image

 

As our community grows our image needs to grow with it. These past few months, the Marketing Team and the Board have began steps towards increasing our social media presence along with our streaming presence. With the regular use of Twitter and Twitch, our community will be able to reach our playerbase even when they aren't gaming and reach new people as well. The establishment of a Streamer team within the Marketing Team means regulars in our community can pursue their passion of streaming with the support of our community while increasing our outreach as well. In the previous section we talked about community growth; as we look to venture into new games where hosted servers may not be a thing, the forums and Twitch will be incredibly crucial to tie our community together.

 

In the interest of growth without restrictions, BoM and others in the community continue to work on our Discord server. Through multiple discussions between players, staff, and the Board, we've come to realize that our initial vision of having everything on one server simply isn't sustainable. No matter what we do, at some point the Discord will become cluttered and difficult to navigate for players. As such, we've decided to move towards having separate Discord servers on a case-by-case basis. For instance, Squad needs several seeding channels along with other relevant channels as we increase our presence in Squad, and so we've opted to set up a separate Squad server. Rest assured, BoM and the team are taking steps to ensure these separate Discord servers will remain tied to our main Discord server.

 

Our web presence can be significantly improved as well. fantastic and the Technical Team continue to work on improving our site and integrating server stats as much as possible. This includes highlighting our servers in a cleaner way (one which makes for better SEO), creating a more consistent and modern look across legacy sites (CT Bans, ENTWatch), and adding more value to our site as a whole.

 

Challenges

 

As the Board continued our work in expanding our community, we've taken time to reflect on our existing community and game presence as well. Last month many of you heard about the situation with Zombie Escape. While it's unfortunate things ended up the way they did, we're able to launch a new presence in Zombie Escape and revamp our approach with how we're communicating with regulars and ensuring the server remains a fun place for everyone. With Paralyzed, Takuto, and Maniac at the helm, we have a great balance of the technical and social knowledge needed to get the server off its knees and active again. 

 

These past few months, SG has seen low population across our CS:GO servers as a whole. While there are many factors that can be attributed to this, the one we could control the most was where our dedis were located. At the start of this year we moved servers to Quebec and we saw numerous reports of people having increased ping. The CS:GO server browser sorts servers by ping; thus, it can be assumed that we dropped lower on many people's lists. The reason for the move was better hardware for a lower price, but having done a postmortem on the move, the Board and TMs came to an agreement to begin moving our servers from Quebec back to the US East Coast - namely Virginia. It takes quite some time to get things moved over and working again. With the co-operation of our TMs and server managers to inform players of the IP changes, we're confident we'll see some growth after our move.

 

We've also faced some serious burnout and shortage of helping hands at the higher-up level, particularly with the server managers and technical team. The staff who make it to this level often need to juggle their passion for our community with their duties in real life, and so we've worked towards making things more efficient in our community. This includes working on proper communication between staff ranks, a streamlined system to talk to the Board when needed, and re-evaluating priorities within the staff team. On the technical side of things, we've advertised our JTA and TA positions on AlliedMods, a popular community for modders of SourceMod. We've seen some interest come from this, and look forward to continuing to bring on help! If you're interested in applying for any staff rank, our door is always open - please apply here!

 

The Road Ahead

 

In the next few months we plan on continuing our steady path in growing our community further. Through the initiatives above along with exploring options in Rust and DayZ, we're excited at what the future holds. We'll continue working on communication between the staff and our community, ensuring that input is taken and used as much as possible. Although we're moving fast, we'll look to ensure we have solid plans when moving into new initiatives and due diligence is being done. Our community and staff team are exceptionally strong, and with the incredible support that was shown in the last quarter, the future is bright for SG.

Share this post


Link to post

This man is delusional, you can't trust anything he says!

Share this post


Link to post

Rust please. It's a big interest in the community right now, a good amount of us are still playing it and we have people that'd be willing to seed it. 

 

@Amazing@janseen thoughts

Edited by Creten

Share this post


Link to post
3 hours ago, Creten said:

 

@Amazing@janseen thoughts

yes can host epic gamer events 

Edited by Amazing

Share this post


Link to post
1 hour ago, fantastic said:

In the next few months we plan on continuing our steady path in growing our community further. Through the initiatives above along with exploring options in Rust and DayZ,

Sooooooooo we playing again or u gonna leave me again @fantastic

Share this post


Link to post
3 hours ago, Wreck said:

Sooooooooo we playing again or u gonna leave me again

bitch let’s play! we constantly got people in the discord playing rust all day. we got good players and we always have a spot so come play.

Share this post


Link to post
29 minutes ago, Steven. said:

we got good players

not to flex or anything but he was def talking about me 

 

But like you should come join us so I can blame Creten more and call Janseen gay with you there to witness it.

Share this post


Link to post

Love the idea of a quarterly report with updates of what's going on in a more general view, if this is a result of the BD poll about the meetings a bit ago or just it's own separate thing, it's still a great idea to keep everyone informed with what's going on now and some of the plans for the future to give people things to look forward to.

Edited by Mace

Share this post


Link to post

Discord is a tremendously powerful tool in terms of player recruitment and retention. Splitting of any community is likely to be detrimental in the long term :(

Share this post


Link to post
7 minutes ago, Crimson said:

Discord is a tremendously powerful tool in terms of player recruitment and retention. Splitting of any community is likely to be detrimental in the long term :(

As you said, its a powerful tool...you'd be surprised how much you can string multiple discords together ;)

Share this post


Link to post
36 minutes ago, Crimson said:

Discord is a tremendously powerful tool in terms of player recruitment and retention. Splitting of any community is likely to be detrimental in the long term :(

I gotta agree here, I'd think instead of having the community split on a case by case basis (by games or other reasons) to avoid clutter would end up doing more harm in the long run as people that dedicate themselves to that area will most likely end up just staying there if they came from that game and don't want to take the time in truly "joining" the community, in turn separating themselves from the main community discord. (UNLESS it is kept extremely close to the main discord which was said but I don't know at the moment how that would be done effectively) 

 

I'd think that instead of having a separate discord, cleaning up the layout of the current one instead of and having all topics related to "Games" together, giving them their own section based off what game it is would add more area's of the discord without cluttering it too much since you could look at what game topic you need then see if you need the chat for it or announcements regarding what server you're looking for etc...

 

Having a "Community" section instead of merging everything else into "Other" would give people more clarity when they need to find a certain topic in the discord, (Suggestions, Questions (Questions could go in the Information tab at the top but it would work here as well), Event's and Meeting chat + any other related chats/topics that involve the community as a whole would go there.

 

Just some idea's (not critiques)

Edited by Mace

Share this post


Link to post

Ah, we have a bright future ahead of us...  can't wait for us to expand to GMod TTT.  :kappa:

 

In all seriousness, we're definitely moving forward as a community and with all the things that are planned for the future we're more than likely moving into the right direction. There's a long way ahead of us but with the current staff I definitely believe we will be able to succeed as a community. Keep up the good work guys! 

Share this post


Link to post
On 10/15/2020 at 3:51 PM, fantastic said:

Along with other sources of revenue (new donation tiers, etc.) having a set pool of money before we launch a game enables us to keep that server going for as long as possible without financial worries. 

Looks like I'm gonna need to do more $200 donations then :money:

Share this post


Link to post
On 10/15/2020 at 9:49 PM, Amazing said:

not to flex or anything but he was def talking about me 

 

But like you should come join us so I can blame Creten more and call Janseen gay with you there to witness it.

you blow

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now